QR codes are changing the world
SeeSOR® has amazing built-in features for our Users to collect and show data! One of these is the Customer Feedback form. What is a Customer Feedback Form in SeeSOR you ask? It's an “Inspection Plan” where the data for the inspection Result is collected from your Customer! A SeeSOR Administrator will set up this inspection plan, but ANYONE with the link to the plan can fill it out - they don't even have to have a login to SeeSOR! The person filling out the form can see checklist items with scoring instructions, as well as add attachments and comments as needed. Once the Customer Feedback form (Inspection Plan) has been filled out, all data is treated the same as a regular Inspection Result. The results from these plans will generate email alerts, and Corrective Actions can also be raised from them. This is a great way to collect feedback for your contracts that require you to do so or it can even build a better relationship with your Customer as you demonstrate the desire to improve from their input.
Now you’re asking, “how do you distribute these “links” to your customers?” Well, besides pasting it into an email, the best way is to share them with a QR code! It's easy to generate a free QR code with a QR Code Generator like URL to QR CODE)! You can create a printout with the information needed for your customer feedback form with the QR code that sends customers to your feedback form. For example, if you complete a Service call task, and you need to know if the customer's expectations were met, leave a QR code after completion and it sends them right to SeeSOR from their mobile devices. Another great way is to preprint the QR Code on a note and leave it behind wherever you did the work. Scan here to check out the QR code that we have created for our Customer Feedback form and the inspection plan/questions in SeeSOR.
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